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BPO Services β€” USA & UK

Scale Your Business With
World-Class Support Teams.

Inbound, outbound and virtual support teams that represent your brand perfectly β€” 24/7, at a fraction of in-house costs.

β–Ά View Portfolio
50M+
Calls
24/7
Coverage
92%
CSAT
60%
Cost Saving
πŸ“ž 24/7 Support
πŸ’Ό Virtual Teams
🎯 Lead Generation
⭐ 92% CSAT
πŸ’° 60% Savings
πŸ“ž 24/7 Support
πŸ’Ό Virtual Teams
🎯 Lead Generation
⭐ 92% CSAT
πŸ’° 60% Savings
BP
Why Social It BPO

Stop Losing Customers to Poor Support.

Your customers deserve world-class service. Our multilingual support teams handle inbound calls, outbound sales, and virtual admin tasks with the professionalism your brand requires. Fast onboarding, transparent pricing, and results-driven service.

Explore our services ↓
0%
CSAT Score
Customers are happy
60%
Cost Reduction
vs In-House Teams
24/7
Coverage
Always available
50M+
Calls Handled
Proven track record
πŸ“ž Our Services

Complete Support Solutions

From handling customer enquiries to generating qualified leads β€” we're your outsourced support team.

01
πŸ“ž
Inbound Call Center
Professional customer service teams handling inbound calls 24/7 with CRM integration, live reporting, and multi-channel support.
24/7 AvailableMulti-ChannelCRM IntegrationLive Reporting
Inbound Call Center
02
🎯
Outbound & Telemarketing
Lead generation, sales calls, follow-ups and appointment setting with proven scripts and real-time performance tracking.
Lead GenSales CallsFollow-upsAppointment Setting
03
πŸ’¬
Customer Support
Email, live chat, and ticket management with SLA guarantees. We handle the complexity so you don't have to.
Email SupportLive ChatTicket ManagementSLA Guaranteed
04
πŸ’Ό
Virtual Assistant Services
Full-time and part-time virtual assistants for admin tasks, scheduling, research, and data entry. Reduce your workload instantly.
Admin TasksSchedulingResearchData Entry
Virtual Assistant Services
05
πŸ“Š
Call Center Monitoring
QA audits, performance reports, agent coaching, and KPI tracking to ensure consistent quality and continuous improvement.
QA AuditsPerformance ReportsAgent CoachingKPI Tracking
πŸ’¬
Not sure which service fits?
Book a free 30-minute consultation with our team and we'll recommend exactly what you need.
0%
CSAT Score
Customer satisfaction
0%
Cost Reduction
vs In-House Teams
24/7
Coverage
Always operating
50M+
Calls Handled
Global reach
βš™οΈ How It Works

Our BPO Process

From initial assessment to 24/7 operations, we make outsourcing seamless. Transparent, collaborative, and built for scale.

Step One
Needs Assessment
We understand your volume, peak times, and customer requirements. We design a custom staffing and service model that matches your exact needs.
01
02
Step Two
Team Onboarding
We recruit, vet, and hire agents with your culture and standards in mind. Full background checks and skills assessments included.
Step Three
Training & Setup
Comprehensive product training, call scripts, CRM setup, and system integration. Your team knows your brand inside and out before day one.
03
04
Step Four
Go Live & Optimise
We launch operations with live monitoring and daily reporting. Continuous QA and coaching ensure quality stays high.
πŸ–ΌοΈ Portfolio

Recent Work

View All Work β†’
Call Center Team
Call Center
100+ Agent Team Setup
Virtual Assistant
Virtual Assistant
Administrative Support
Customer Support
Support
Multi-Channel Support
Team Meeting
Training
Team Training Program
Analytics
Analytics
Performance Reporting
⭐ Reviews

What Our Clients Say

Real feedback from businesses across USA & UK.

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"Social It's virtual assistant team handles 400+ customer enquiries a day for us. CSAT went from 71% to 94% in 6 weeks. Genuinely transformed our business."

DP
David Park
COO, QuickCart USA
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"We outsourced our entire outbound sales function to Social It. Revenue from cold outreach increased 3x within 90 days. Absolutely game-changing."

SM
Sarah Mitchell
VP Sales, GrowthAxis
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"The call monitoring service identified 12 major training gaps we didn't know existed. Agent performance improved 40% in a month."

JO
James Okafor
Customer Experience Director, MedCore
πŸ’° Pricing

Simple, Transparent Pricing

No hidden fees. Cancel anytime.

Starter
$799
/month
  • 20 hours/week part-time
  • 1 Virtual Assistant
  • Basic reporting
  • Email support
  • Flexible scaling
⭐ Most Popular
Growth
$1,999
/month
  • Full-time dedicated team
  • Up to 5 agents
  • 24/7 monitoring
  • Advanced reporting
  • QA included
Enterprise
Custom
tailored pricing
  • Unlimited agents
  • Custom service levels
  • Dedicated account team
  • Full integration support
  • Premium coaching
❓ FAQ

Frequently Asked Questions

Can't find your answer?

Our agents are primarily based in the USA and UK, with multilingual capabilities. We match timezone requirements to your business needs for optimal coverage.
We support English, Spanish, French, German, Mandarin, Hindi, and many more. We can match agents to your specific language requirements.
We provide comprehensive training covering your products, services, call scripts, CRM systems, and company culture. Training takes 2-4 weeks depending on complexity.
We can add agents within 2-3 weeks for new hires. For scaling down, we respect 30-day notice periods. We're flexible and built for growth.
We include daily call reviews, weekly performance reports, monthly coaching sessions, and real-time KPI dashboards. Growth+ plans add advanced QA audits.
We offer flexible 1, 3, 6, and 12-month contracts. You can scale, pause, or exit with 30 days notice. No long-term lock-ins.
πŸ“ž FREE CONSULTATION

Ready to Scale With a World-Class Support Team?

Let's discuss your support needs. We'll design a custom solution that saves you money while improving service quality.

View Our Work β†’
βœ“ No commitmentβœ“ Fast turnaroundβœ“ USA & UK specialists